Price Match Guarantee

Price Match Guarantee

1. How does the 110% price match guarantee work?

If you find a lower price on an identical item at an authorized retailer and show us proof of that pricing within 20 days of your purchase from Scrub Nation, we will match the price PLUS give you an additional 10% of the price difference.

2. Can I apply this guarantee to a similar product in a different style, size or color?

No, the item for comparison must be exactly the same style, color and size and you must be able to order the product.

3. Does this guarantee include items that are personalized?

The 110% price match guarantee applies to the total price of an item with personalization.

4. Does this guarantee include reconditioned or refurbished items?

No, the item for comparison must be new and factory sealed. We will not match the price of a reconditioned or refurbished item.

5. Are clearance, closeout, or liquidation sales included in the price match guarantee?

No, pricing on items included in clearance, closeout or liquidation sales do not qualify for the price match guarantee policy.

6. What if I use a coupon at another retailer's site, can I use the price after the coupon is applied for comparison?

Yes, the price after applying the coupon is valid for comparison, as long as the product is specifically included in the coupon offer.

7. Are tax, shipping and handling charges included in the prices that are being compared?

No, the 110% price guarantee applies to the product prices advertised by Scrub Nation and other authorized retailers excluding tax, shipping and handling charges.

8. How do I contact Scrub Nation to redeem this guarantee?

Contact us via e-mail shop@scrubnation.ca or phone  within 20 calendar days of your purchase.

9. How will the difference plus 10% be returned to me?

We will apply the credit back to the original form of payment used. 

10. What do I need to do to claim the 110% price match guarantee?

 

  • The date of your order and your order number.
  • For prices advertised online, please provide one of the following:
    • A screenshot of the product page from another authorized retailer's site with the advertised retail price.
    • A screenshot of the shopping cart with the product you want matched that specifies color, size, and availability and shows the URL of the page
  • For prices advertised in print, please provide the following:
    • An image of the advertisement showing the retail price.

 

11. When will I get my credit paid back to me?

 

  • Upon review and confirmation, we will issue the credit back to you in the amount of 110% of the price difference.
  • Please allow 14 days for processing.
  • Scrub Nation¬†reserves the right to independently confirm the reported lower price. If we are unable to confirm the lower price, we will be unable to honor the discounted price and the 110% guarantee.

 

12. Which items qualify for the 110% price match guarantee?

All products sold by Scrub Nation.

13. Who is considered an "authorized retailer"?

Any Canadian based retailer who is authorized by the vendor to sell new, factory-sealed product in Canada. The web site should have a .com or .ca in the title.